Effective Date: 9/11/2025
At Time On My Side, each clock is carefully handcrafted to reflect artistry, precision, and timeless design. We want you to love your purchase. If, for any reason, you are not satisfied, our refund policy ensures a fair and transparent process.
1. Eligibility for Returns and Refunds
To be eligible for a return or refund:
- The item must be unused, in its original packaging, and in the same condition in which you received it.
- Your request must be made within [X days – typically 14 or 30] of receiving your order.
- Proof of purchase (receipt or order confirmation) is required.
2. Non-Returnable Items
Due to the handcrafted nature of our clocks, certain items cannot be returned:
- Customized or personalized clocks.
- Items purchased on final sale.
- Gift cards.
3. Return Process
- Contact our customer care team at [Your Email/Phone] with your order details and reason for return.
- Once approved, we will provide instructions and a return shipping address.
- Customers are responsible for return shipping costs, unless the item arrived damaged or defective.
4. Damaged or Defective Items
If your clock arrives damaged or defective, please notify us within [X days – typically 7] of delivery. We will arrange for a replacement or a full refund at no additional cost to you. Please include clear photos of the damage when contacting us.
- Returns MUST be sent within 14 Days.
5. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be issued to your original method of payment within [X business days – typically 5–10].
- Please note that shipping costs are non-refundable.
6. Exchanges
We offer exchanges for items of equal value if available. Please reach out to our support team to confirm stock availability before returning your item.
7. Contact Us
For any questions regarding this Refund Policy, please contact us at:
📧 Email: [Your Email]
📞 Phone: [Your Phone]
📍 Address: [Your Business Address]
